FAQ

I didn't receive my email subscription confirmation. What should I do?

Our email subscription process is double opt-in to ensure the security and accuracy of our subscribers' information. If you haven't received your confirmation email, please check your spam or junk folder, as it may have been accidentally filtered there. If you still can't find it, please contact us at hello@emmaparkscreative.com, and we'll be happy to assist you with your subscription.

What types of books do you offer?

We offer beautifully illustrated books written and illustrated by Emma. Our books are designed to inspire creativity, imagination, and a love for reading in all.

What is the age range for your books?

Our books can be enjoyed by children of all ages and even adults who are young at heart.

How can I purchase your books?

You can purchase our books through our online store at emmaparkscreative.com. Simply browse our collection, add your desired books to your cart, and complete the checkout process.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure online payment options provided by Shopify.

Do you ship internationally?

Currently, we only ship within Australia. However, we are working on providing international shipping in the near future. Stay tuned for updates.

How long does shipping take?

Shipping times vary depending on your location within Australia. Generally, you can expect to receive your order within 3-7 business days.

What is your return policy?

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We will work with you to find a solution, which may include a refund or exchange, depending on the situation.

What is the Friends of Emma mailing list?

The Friends of Emma mailing list is a special community of subscribers who receive exclusive discounts, offers, and updates on our latest book releases. You can join the mailing list by entering your email address in the sign-up form on our website.

How do I use my discount code?

Enter your discount code at checkout to receive your discount. If you don't see the discount field click on "Show order summary" at the top. If you are still having issues please contact us at hello@emmaparkscreative.com

How can I contact you for any questions or concerns?

Feel free to reach out to us via the "Contact Us" form on our website or send an email to hello@emmaparkscreative.com. We'll be happy to assist you.

Can I place a special or bulk order for schools, libraries, or other organizations?

Yes, we're happy to accommodate special or bulk orders for schools, libraries, and other organizations. Please reach out to us at hello@msppublishing.com with your specific needs and requirements, and we'll work with you to provide special pricing and arrangements.

I'm interested in reselling your books. How can I do this?

We welcome inquiries about reselling opportunities. Please contact us at hello@msppublishing.com to discuss potential partnerships and arrangements

What if I have a question or issue not covered in the FAQs?

If you have any questions or issues not addressed in our FAQs, please don't hesitate to reach out to us. You can use the contact us form on our website or email us directly at hello@emmaparkscreative.com. Our team is always here to help and provide assistance with any inquiries you may have.